Account Deletion Manual – Willy

1. Introduction

At Willy, we respect your right to control your personal data. You can request deletion of your account and associated personal data at any time. This page explains how to delete your account and what happens after deletion.

Important: Account deletion is intended to be permanent and cannot normally be undone once completed.

2. How to Delete Your Account (In-App)

You can delete your account directly in the App:

  1. Open Willy and log in.
  2. Go to Settings.
  3. Tap Account.
  4. Tap Delete Account.
  5. Confirm when prompted.

Once confirmed, your account and its data are permanently removed from our systems.

3. Alternative Deletion Request (Email)

If you cannot delete your account in the App, you may request deletion by email:

  • Email: info@frostskull.com
  • Subject: Account Deletion Request
  • Include:
    • The email address associated with your account

For security, we may ask you to confirm ownership of the account before processing.

4. What Will Be Deleted

When your account deletion is completed, we permanently delete the following data from Supabase, and clear your local data:

  • Your profile (name, age, email, and account credentials)
  • Your onboarding quiz answers and assigned program
  • Your day-by-day exercise progress
  • Your login, exercise, and no-porn streaks
  • Your achievement and badge progress
  • Your article read status
  • All data cached locally on your device

5. What Data May Be Retained

In some cases, we may retain limited data after account deletion, including:

  • Data required for legal compliance or regulatory reporting
  • Subscription and purchase records held by RevenueCat and the Apple App Store or Google Play (e.g., for accounting, tax, or fraud prevention)
  • Security, audit, and system logs (where required for safety and integrity)

Any retention is limited to what is necessary and permitted under applicable law (including GDPR).

6. Deleting Your Account Does Not Cancel Your Subscription

Important: Deleting your account in the App does not cancel an active subscription. Your subscription is billed and managed entirely by Apple or Google, and deleting your account does not stop future charges. To cancel, manage your subscription directly through:

  • iOS: Settings → [your name] → Subscriptions → Willy → Cancel Subscription
  • Android: Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → Willy → Cancel

We recommend cancelling your subscription before or immediately after deleting your account to avoid being charged for a subscription you can no longer use.

7. Effects of Account Deletion

Once your account is deleted:

  • You will lose access to the App, your program, and your progress history.
  • Deleted data cannot normally be recovered.
  • Your subscription, if active, continues to renew and bill until you cancel it separately through Apple or Google (see Section 6).

8. Timeline

  • In-app deletion requests are processed immediately.
  • Email deletion requests are typically processed within 30 days.
  • In certain situations (e.g., legal obligations, dispute handling, fraud/security investigations), limited data may be retained or deletion may take longer where legally required.

9. Need Help?

If you have issues deleting your account or questions about the process:

📧 info@frostskull.com
📍 Frostskull AB, Martingalgatan 8, 18374 TÄBY, Sweden

10. Legal Rights (GDPR)

Under the EU GDPR, you may have the right to request erasure of your personal data ("right to be forgotten") in certain cases. If you believe we have not handled your request appropriately, you may contact the Swedish data protection authority: Integritetsskyddsmyndigheten (IMY).